A private company based in Monastir, EMS Ambulance arranges medical transport throughout Tunisia. This page explains who we are, how we work and the four-step protocol that every request follows, from assessing the need to the patient's arrival.
EMS Ambulance is a private company providing patient transport and medicalised ambulance services, based in Monastir at Bureau 10, Immeuble Mzali Innovation, 19 rue Abou Bakr Essedik. Every journey is prepared from there, whether it stays within the Sahel or heads for any of the country's 24 governorates.
We arrange transport to planned consultations and admissions, transfers between care facilities, returns home after a hospital stay, long-distance journeys between regions and the ground leg of a trip by air. Our activity is heaviest between Monastir, Sousse and Mahdia; elsewhere, each journey is assessed according to the distance and availability.
Contact is open 24 hours a day, seven days a week, by phone and on WhatsApp.
How we work
A medical transport is prepared before it is carried out. The first conversation is about understanding the situation: where the patient is leaving from, where they need to be and by what time, how mobile they are, and what the people caring for them have planned for the journey. Only then do we commit, and only to what we know we can put in place.
After a WhatsApp message or a request sent through the site, you get a call-back from a dedicated coordinator within 10 minutes. That coordinator follows your request through to the end: you do not have to explain the situation again on every call.
When a request goes beyond what we can arrange properly, we tell you so in that first conversation, leaving you time to look for another solution.
Our team and our ambulances
Several roles work together on each transport: coordination, which takes requests and prepares the journeys; the ambulance crew, who care for the patient and do the driving; and the EMS doctor, who validates the level of support required. Depending on the doctor's decision, the journey is made as patient transport or as medicalised transport, with paramedical or medical support on board. The make-up of the crew is decided journey by journey, never applied by default.
Our ambulances are fitted out to carry patients seated or lying down. The vehicle and the equipment on board are chosen to suit the journey and the condition described by the care team, then listed in the written confirmation you receive before departure.
A private service, separate from public emergency care
EMS Ambulance is a private medical transport service. It does not replace the public emergency services: in a life-threatening emergency, call the SAMU on 190 without waiting for a reply to a message.
Our role begins wherever a journey can be prepared: a discharge from hospital, a transfer decided on by a hospital ward, a consultation appointment, a departure for the airport. The information published on this site is descriptive and does not replace the advice of a healthcare professional.
Our protocol
Every transport follows the same four steps, from your first call to the handover of the patient on arrival.
01
Assessing the need
A coordinator calls you back within 10 minutes. They note the journey, the timing, the patient’s mobility, the access conditions and the instructions of the treating doctor or facility, to define the right type of transport.
02
Medical validation
The EMS doctor reviews the information sent by the treating doctor or facility and validates the level of support, the make-up of the crew and the equipment to carry: oxygen, monitoring, stretcher.
03
Written confirmation
You receive the confirmation of the journey by WhatsApp or email: pick-up time, planned equipment and quote. The transport goes ahead only once you have agreed to these conditions.
04
Follow-up until arrival
During the journey, the coordinator stays reachable and keeps the family or the receiving facility informed until the patient is handed over to the team receiving them.
Need to arrange an ambulance?
Tell us about your journey. EMS helps you arrange the transport.
