Tell us as soon as discharge is mentioned
Do not wait for the discharge to be formally confirmed before contacting EMS. A provisional date, even an uncertain one, is enough to start organising: adjusting a slot already held is far simpler than arranging everything on the morning itself. Most discharges cluster in the late morning and early afternoon, which is exactly when availability is tightest.
Arrival at the home needs as much preparation as departure
The journey does not end at the front of the building. Tell us the floor, whether there is a lift and its dimensions, how many steps have to be cleared, the width of doors and corridors, and whether a vehicle can park nearby. A flat upstairs with no lift is approached quite differently from a ground floor, and that has to be known before departure, not discovered on arrival.
Someone must be there when the patient arrives
Arrange for someone to be at the address when the patient gets there, with the keys and everything needed to settle them in. Give us their number: that is who the crew will call when approaching. Check as well that the bed or chair is ready and the route through the home is clear, particularly if equipment has been delivered in the meantime.
After the discharge
If home care, treatment sessions or follow-up appointments are planned, those journeys can be arranged separately with EMS. Mention them at the time of the discharge: a known pattern is easier to plan than a run of last-minute requests.
Arranging the journey home
Call EMS or message on WhatsApp with the discharging facility, the home address and the expected date. We tell you what is available and confirm the timing once the facility has approved the discharge.