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A fall by the pool, a bad reaction to the heat, or hospital discharge shortly before a flight home: holidaymakers in Djerba may need medical transport. Here is what to prepare for a private ambulance in the Midoun resort area with EMS Ambulance, based in Monastir. For life-threatening emergencies, call SAMU first on 190.
Djerba includes Midoun in the east, Houmt Souk in the north and Ajim in the southwest. The resort area runs for roughly twenty kilometres along the northeast coast from Sidi Mahrez to Aghir. Houmt Souk has the regional hospital; Ajim has the ferry and El Kantara the causeway to the mainland. The exact address matters.
Pickup may be arranged at reception or in a room at a hotel between Sidi Mahrez and Aghir, subject to access and availability. Give EMS:
Have the patient's passport, travel insurance documents and any locally issued medical report ready. Medical documents go directly to the EMS team, never through the public website form.
A relative overseas, travel agency or insurer can request transport remotely, provided someone on site confirms the address and meets the crew on the day of the journey.
Sadok Mokaddem Regional Hospital is in Houmt Souk. After hospitalisation, a traveller may need transport back to a Midoun hotel or to Djerba-Zarzis Airport. For transfers to Medenine, Gabes, Sfax or Sousse, provide sending and receiving wards, agreed time and medical needs directly to the team. Vehicle and clinical escort are determined from this information. See Medenine ambulance.
The airport near Mellita is about 9 km west of Houmt Souk, roughly fifteen minutes by road according to the EMS site estimate. From Midoun resort hotels, allow about half an hour by road depending on traffic. For departure, give the airline, flight number, check-in deadline and any issued fit-to-fly certificate. Terminal and onboard assistance must be requested from the airline. For arrivals, allow time for passport checks and baggage. See airport ambulance transfer.
The El Kantara causeway, about 7 km according to the EMS site, and the Ajim–Jorf ferry crossing of about 2.5 km are the two options. Ferry waiting times vary, particularly in summer. The coordinator chooses based on time, season and patient condition.
From Houmt Souk via El Kantara, excluding breaks and waiting, EMS estimates: Medenine about 1 h 30 by road, Gabes about 2 h 30, Sfax about 3 h 30 to 4 hours, Sousse and Monastir about 5 to 5 h 30, Tunis about 7 to 7 h 30. These times and distances are indicative and have not been independently verified.
Contact EMS on +216 48 024 000 or WhatsApp, 24/7. Provide exact hotel or pickup address, destination, preferred date, patient position (seated, lying down or on oxygen) and accompanying person. A coordinator calls back within 10 minutes and provides a quote before confirmation. For scheduled transport, contacting EMS the day before helps planning.
See Djerba ambulance, medical transport, service areas and quote.
EMS is a private medical transport service and does not replace public emergency services. For life-threatening emergencies call SAMU on 190.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
Yes, subject to availability and access. Give the exact hotel name, room and reception contact.
Exact pickup, destination, date, patient needs, passport, travel insurance and any medical report, sent directly to the team.
Yes, if someone on site confirms the address and meets the crew.
Yes, subject to availability and fitness to travel. Provide flight details, check-in and any fit-to-fly certificate.
No. Airport and in-flight assistance must be requested from the airline.
About half an hour by road according to EMS estimates, depending on traffic.
Yes, subject to ward coordination and availability.
Yes, traffic and ferry waiting may increase; give notice the day before if possible.
Arranging medical transport in Djerba starts with a question that rarely comes up elsewhere: which way off the island? Between the El Kantara causeway, the Ajim ferry, the hotels of Midoun and the university hospital in Medenine on the mainland, every journey is prepared in its own way. Based in Monastir, the EMS team regularly works in Djerba and throughout the Medenine governorate. For a departure from Medenine or Ben Gardane, see our [ambulance in Medenine](page:medenine) page.
Find out more02When a patient has a flight to catch or has just landed, the ground leg has to be coordinated precisely with the flight schedule. EMS handles that link between the airport, the care facility and the address concerned.
Find out more03Patient transport covers care-related journeys that are not emergencies: a consultation, a test, a regular session, a planned admission or a return home. EMS arranges these and builds them around your medical timetable.
Find out more04There is no single rate for medical transport. The price is built from the actual journey and the resources it requires, which is why we produce a quote for every request.
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