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For transport to or from the Ben Arous Trauma and Major Burns Centre, three details are essential: the ward, the correct entrance and the time agreed with the medical team. EMS arranges transport 24/7 and provides a quote before confirmation. The centre receives patients from different regions, some lying down or with limited mobility. See our [Ben Arous ambulance page](page:ben-arous).
For an interhospital transfer, obtain acceptance from the receiving ward first. Then provide:
From a Tunis clinic, allow about 20 to 45 minutes by road depending on area and traffic. From another region, add time to enter Greater Tunis.
For a fixed appointment, plan departure around Greater Tunis traffic, particularly morning congestion on the A1 and Radès road. For repeated sessions, provide the complete schedule so journeys can be planned ahead, subject to confirmed availability.
Contact EMS as soon as a possible discharge date is discussed. The time will be confirmed after approval by the ward.
Describe access to the home:
A patient unable to bend a leg or needing to lie down may require a stretcher or carrying chair. Arrange someone at home with keys and a prepared bed or chair. See our hospital discharge page.
Ben Arous is connected to the Sahel by the A1 motorway. Indicative driving times excluding breaks and peak traffic:
For patients lying down, confirm the position with the ward and allow for breaks. For Sfax or southern Tunisia, plan long-distance patient transport around the required arrival time.
Call +216 48 024 000 or contact EMS on WhatsApp with both addresses, the date, the agreed ward time and the patient's position. The quote depends on the route, ambulance type and assistance required and is sent before confirmation. You can also request a quote.
EMS is a private medical transport service and does not replace SAMU. For severe burns, a recent accident with serious symptoms or a life-threatening emergency, call 190 first.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
The medical teams decide the transfer. Once the patient is accepted, EMS arranges transport based on sending and receiving wards and the admission time.
Yes. Via the A1, allow about 1 h 30 by road to Sousse and about 2 hours to Monastir, excluding breaks.
Yes, subject to medical assessment. The ward confirms the position and breaks are planned as needed.
As soon as a possible date is discussed. Timing is confirmed after the hospital approves discharge and availability is checked.
Yes. Provide the appointment schedule to plan journeys in advance, subject to availability.
Ben Arous is the southern gateway to Greater Tunis, on the A1 motorway that leads to the Sahel. Journeys here are short in distance but long at peak hours. EMS arranges your ambulance transport in Ben Arous, El Mourouj, Radès, Ezzahra, Hammam Lif, Hammam Chott, Mégrine, Mohamedia, Fouchana, Boumhel, Nouvelle Médina and Mornag, 24/7.
Find out more02An inter-facility transfer involves two institutions, each with its own timetable and constraints. EMS handles the link between them and moves the patient from one ward to the other.
Find out more03Discharge dates are often decided late and then move quickly. EMS arranges the journey home after a stay in hospital or a clinic, taking account of the patient's condition and of the conditions on arrival at the address.
Find out more04A journey between two regions is not organised like a trip across town: the duration, any stops and the patient's comfort weigh as heavily as the route itself. EMS prepares these transports case by case.
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