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A well-prepared call makes it possible to assess feasibility quickly, choose the right arrangement and produce a more reliable quote. A few precise details are worth more than a long message with no address or time.
Give the full addresses, the name of the facility and the ward concerned. Add a useful landmark, the floor, the lift and any parking or access difficulties. For a clinic, say whether the admission or the reception of the patient is already confirmed.
State the date, the preferred time, whether the need is immediate or planned, and whether it is one way, a return or involves waiting. For an appointment, give the time the patient must be there, not just the time you would like to leave.
Say whether the person walks, moves with help, uses a wheelchair or must stay on a stretcher. Mention weight or carrying difficulties when they call for particular arrangements.
Mention oxygen, drips or devices in use, the need for monitoring, position restrictions and the doctor's instructions. Do not send a full medical file through a public form; sensitive information is exchanged with the authorised crew.
Give a number reachable on the day, the name of the person in charge and the contact details at the arrival point. Say whether payment is made by the family, a facility, an insurer or an assistance company.
For an immediate need or a last-minute change, call EMS. In a life-threatening situation or an acute deterioration, contact the public emergency services without waiting for a WhatsApp reply.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
There is no single rate for medical transport. The price is built from the actual journey and the resources it requires, which is why we produce a quote for every request.
Find out more02Call EMS or message us on WhatsApp to arrange a transport. Contact is open 24 hours a day, seven days a week; vehicle availability, however, is confirmed request by request. We answer in English, French and Arabic.
Find out more03Answers to the questions that come up most often before arranging a transport with EMS.
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