BLOG · EMS AMBULANCE
Based in Monastir, EMS Ambulance provides the ground leg of medical repatriation in Tunisia for insurers and assistance companies, from case opening to invoicing.
EMS transports patients from hotel or hospital to aircraft, or from aircraft to receiving hospital or home. Flights, in-flight medical escorts and airline medical clearance remain the responsibility of the assistance company or airline. For hotel pickup, specify entrance, floor, accompanying people and luggage.
EMS serves Monastir, Enfidha-Hammamet, Tunis-Carthage, Djerba-Zarzis and Sfax-Thyna by road. Airside access requires airport and airline permission; otherwise handover takes place at the terminal. Departure timing is based on check-in and arrival pickup on actual landing. For hospital transfers, provide both wards, contacts, receiving acceptance and oxygen, monitoring or infusion needs. See airport transfers and interhospital transfers.
Medical reports and any issued fit-to-fly certificate go directly to the case coordinator, never through a public form. Changes in flight or receiving hospital require an updated quote and amended GOP.
A coordinator calls back within 10 minutes, including weekends and holidays. This is a callback time, not ambulance arrival time. Pickup is scheduled after case review and availability verification.
After transport, an operational report records pickup and handover times, vehicle, crew, patient position, stops and observations. It is not a medical report and contains no diagnosis. Invoices may be issued in euros with case and GOP references according to the accepted quote.
Open a case at contact@emsambulance.tn or by phone or WhatsApp on +216 48 024 000, in English, French or Arabic. See assistance companies, medicalised ambulance, service areas and quote. For life-threatening emergencies call SAMU on 190.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
No. Planning may begin but confirmation requires a written GOP.
No, ground transport within Tunisia only.
Only with airport and airline authorisation.
Case reference, medical report and issued fit-to-fly certificate, sent directly to the coordinator.
An updated quote and amended GOP are required.
Callback within 10 minutes, not ambulance arrival.
No, it is an operational report.
Yes, with case and GOP references.
When a case handler abroad organises a repatriation or a transfer in Tunisia, the ground legs have to fit the medical file, the flight plan and the payment guarantee all at once. Based in Monastir, EMS Ambulance carries out those road journeys anywhere in the country, working to your case file from the first call to the invoice. This page sets out, step by step, how we work with assistance companies and insurers: what to send us, what you receive and who to deal with.
Find out more02When a patient has a flight to catch or has just landed, the ground leg has to be coordinated precisely with the flight schedule. EMS handles that link between the airport, the care facility and the address concerned.
Find out more03An inter-facility transfer involves two institutions, each with its own timetable and constraints. EMS handles the link between them and moves the patient from one ward to the other.
Find out more04There is no single rate for medical transport. The price is built from the actual journey and the resources it requires, which is why we produce a quote for every request.
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