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A patient may need to move from a clinic to a hospital or from a regional hospital to a university hospital. For families and clinical teams, the question is not only which ambulance, but when, with whom and what information. Here is a practical checklist for preparing the journey with EMS Ambulance.
A transfer involves the sending ward, the receiving facility and its ward, with a reachable contact at each end. Timing depends on both transport availability and the receiving ward. A bed available in late afternoon requires different arrangements from a morning admission.
Contact EMS once these details are known to plan a realistic schedule.
The sending ward provides the details determining vehicle and crew:
If closer monitoring is required, see medicalised ambulance.
Medical reports, prescriptions, imaging and monitoring instructions are exchanged directly between facilities or with the transport team. They must not be sent through the public quote form, which is for journey details rather than medical records.
Transfers scheduled several days ahead are easier to arrange. Same-day requests depend on EMS availability. Healthcare facilities may contact the coordination team directly.
Transfers may connect regional hospitals with university hospitals in Tunis, Sousse, Monastir or Sfax. See service areas and interhospital transfer.
If the patient later returns home, the return journey is arranged separately. Mention any round trip in the initial request. See hospital discharge and return home.
To arrange transport, call EMS on +216 48 024 000 or use WhatsApp. A coordinator calls back within 10 minutes and provides a quote before confirmation. See request a quote and FAQ.
This guide concerns organised transfers. For life-threatening emergencies call SAMU first on 190. EMS is a private service and does not replace public emergency services.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
A contact at the sending facility and one at the receiving facility; both wards must be identified.
Transport availability, receiving ward availability and admission time.
Seated or lying position, medical devices, accompanying person and any facility healthcare professional.
No. Documents are exchanged directly between facilities or with the transport team.
Yes, subject to availability. Advance planning is easier.
Yes, on +216 48 024 000.
Regional hospitals to university hospitals in Tunis, Sousse, Monastir and Sfax.
It is arranged separately; mention a round trip from the outset.
An inter-facility transfer involves two institutions, each with its own timetable and constraints. EMS handles the link between them and moves the patient from one ward to the other.
Find out more02Some journeys require support to be maintained from departure through to arrival. EMS arranges this kind of transport by medicalised ambulance, once we have established with you what the situation genuinely calls for.
Find out more03Discharge dates are often decided late and then move quickly. EMS arranges the journey home after a stay in hospital or a clinic, taking account of the patient's condition and of the conditions on arrival at the address.
Find out more04There is no single rate for medical transport. The price is built from the actual journey and the resources it requires, which is why we produce a quote for every request.
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