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Home access details may seem minor on the phone, but they can determine how transport works. A third-floor flat without a lift, entrance steps, a narrow corridor or a street without parking can change the journey. Here is what to describe to EMS Ambulance before departure, and why.
EMS asks for details at both ends of the journey:
Describe these conditions accurately, even if they seem difficult. Advance notice allows access to be assessed and planned; discovering obstacles on arrival complicates transport.
A flat upstairs without a lift must be identified before departure. This is especially important for returning home after hospitalisation: arrival needs as much preparation as departure (see hospital discharge and return home). Report steps, door and corridor widths, and lift dimensions where applicable.
Say whether the patient walks independently, needs assistance, uses a wheelchair or requires a stretcher. Mention any accompanying relative. These details determine the vehicle and crew before transport is confirmed. Mobility is essential to assigning suitable transport.
A person should be at home with the keys and a ready bed or chair. Clear the route, especially if equipment has been delivered. Provide their phone number so the crew can contact them before arrival.
Nearby parking is part of the access information. A narrow street or difficult building entrance may not be apparent from the sending hospital, so mention it in advance.
If the patient needs a return journey after an appointment, mention it in the first request: waiting time and the return need separate planning. For recurring sessions, provide the schedule to organise transport consistently.
Contact EMS by phone on +216 48 024 000 or WhatsApp with both addresses, appointment time, return needs and access details (floor, lift, steps). EMS assesses availability and provides a quote. Transport is booked only after explicit confirmation: a sent or read message is not a reservation.
Provide floor and lift details to assess access; steps and corridor widths to plan passage; parking for vehicle access; mobility and accompanying relative to determine vehicle and crew; and a receiving contact for handover.
See medical transport, medicalised ambulance, quote, FAQ and service areas.
EMS is a private planned medical transport service. In a life-threatening emergency call SAMU on 190. A coordinator calls back within 10 minutes and a quote is provided before confirmation.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
Yes, subject to an access feasibility assessment. Mention it before departure.
Floor, lift presence and dimensions, corridor width, entrance steps and parking.
Yes. Pickup and destination access affect transport planning.
Yes, according to patient needs and suitable vehicle availability.
Mobility and accompanying people determine vehicle and crew.
Yes, with keys, a prepared bed or chair, clear access and a reachable phone number.
Yes. Mention it in the first request because waiting and return need planning.
No. Availability, quote and timing must be explicitly confirmed.
Patient transport covers care-related journeys that are not emergencies: a consultation, a test, a regular session, a planned admission or a return home. EMS arranges these and builds them around your medical timetable.
Find out more02Discharge dates are often decided late and then move quickly. EMS arranges the journey home after a stay in hospital or a clinic, taking account of the patient's condition and of the conditions on arrival at the address.
Find out more03Some journeys require support to be maintained from departure through to arrival. EMS arranges this kind of transport by medicalised ambulance, once we have established with you what the situation genuinely calls for.
Find out more04There is no single rate for medical transport. The price is built from the actual journey and the resources it requires, which is why we produce a quote for every request.
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