Can the ambulance reach a house in Monastir's medina?+
It depends on the lane. In parts of the medina the vehicle cannot get close to the door, so the crew parks at the nearest accessible point and covers the last stretch on foot with the stretcher or a carry chair. Describe the access when you make the request: the distance to cover, any steps, the floor and the width of the staircase. That way we bring the right equipment and the right number of people.
A patient is flying into Monastir airport: how is the pick-up arranged?+
Send us the airline, the flight number, the scheduled landing time and the final destination: hotel, home or care facility. If airport assistance or a wheelchair has been booked with the airline, let us know. The transfer is timed around the moment the passenger actually comes out, which depends on passport control and baggage, rather than on the landing time shown on the board.
My relative is leaving Fattouma Bourguiba University Hospital: can they go home to Sfax or Tunis by ambulance?+
Yes, these returns are among the long-distance routes arranged from Monastir. Allow about 1 h 50 by road to Sfax and about 2 h by road to Tunis, not counting stops. Give us the discharge date, the department, the position the patient must travel in, seated or lying down, and the arrival address. Make sure someone will be there to receive them at the other end.
Do you operate in Ksar Hellal, Moknine or Jemmal?+
Yes. Based in Monastir, the EMS team works regularly in the governorate's delegations, from Ksibet el Médiouni to Bekalta and from Jemmal to Zéramdine. These journeys often lead to Haj Ali Soua Regional Hospital in Ksar Hellal or Fattouma Bourguiba University Hospital, or take a patient back home after a hospital stay. Give us a full address and a well-known landmark so the crew can reach the home easily.
I am staying at a hotel in Skanes: what should I prepare before the crew arrives?+
Let reception know, so they can guide the crew to the right building. Have the patient's passport, medical documents and current medication ready and, if an insurer or assistance company is handling the case, its reference number. Tell us the exact name of the hotel and the room number: the resorts follow one another along the coast, and a vague description can cost the crew valuable time.
