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Ksar Hellal is one of Monastir Governorate's thirteen delegations and home to Haj Ali Soua Regional Hospital. When a relative needs admission, discharge or transport home after hospitalisation, preparing the details before calling helps organise the journey. EMS Ambulance is a private medical transport service based in Monastir.
For admission, discharge, appointments or regular treatment at Haj Ali Soua Regional Hospital, give the expected arrival time, exact ward and, if known, a contact. Keep the medical documents requested by the ward ready: reports, prescriptions and test results. These are sent directly to the responsible healthcare professionals, never through a public form.
Contact EMS as soon as discharge is anticipated, even with a provisional date. Describe the home: floor, lift availability and dimensions, steps, door and corridor widths, parking and someone waiting with keys. If the address is unclear, provide a landmark such as a mosque, school or metro station. See hospital discharge and return home.
The Sahel metro connects some localities with Monastir, Sousse and Mahdia. It is unsuitable for patients who must lie down, need oxygen or cannot remain seated. Suitable medical transport may then be arranged subject to availability. See patient transport.
If a patient needs to reach Fattouma Bourguiba University Hospital in Monastir or a hospital in another city, both wards must coordinate. Provide sending ward, receiving facility and ward, expected time and contacts at both ends. Medical needs determine the vehicle and crew. See interhospital transfers and Monastir ambulance.
Contact EMS on +216 48 024 000 or WhatsApp with pickup address, destination, date, required arrival time, patient position (seated or lying), oxygen needs and accompanying person. A coordinator calls back within 10 minutes and provides a quote before confirmation. Road time depends on addresses and traffic; no unverified Monastir–Ksar Hellal duration is stated. See quote and service areas.
Before calling, prepare:
EMS is a private medical transport service and does not replace public emergency services. For life-threatening emergencies call SAMU first on 190.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
Yes, EMS assesses requests from Ksar Hellal subject to availability.
Yes, for admission or discharge subject to availability. Provide ward and time.
As soon as discharge is discussed, even with a provisional date.
Floor, lift, steps, doors, corridors, parking and landmark.
Not for a patient lying down, on oxygen or unable to sit.
No. They must go directly to the responsible professionals.
It depends on the addresses and traffic and is assessed during the request.
Contact EMS on +216 48 024 000 or WhatsApp. A coordinator calls back within 10 minutes and provides a quote before confirmation.
For EMS, Monastir is not just one destination among many: it is the city where the team is based, at Office 10 in the Mzali Innovation building, 19 rue Abou Bakr Essedik. Most of our transports start or finish here, somewhere between Fattouma Bourguiba University Hospital, the hotels of Skanes, the airport and the towns of the governorate. This page gathers what you need to know to prepare a private ambulance journey from or to Monastir.
Find out more02Discharge dates are often decided late and then move quickly. EMS arranges the journey home after a stay in hospital or a clinic, taking account of the patient's condition and of the conditions on arrival at the address.
Find out more03An inter-facility transfer involves two institutions, each with its own timetable and constraints. EMS handles the link between them and moves the patient from one ward to the other.
Find out more04Patient transport covers care-related journeys that are not emergencies: a consultation, a test, a regular session, a planned admission or a return home. EMS arranges these and builds them around your medical timetable.
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