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Medical transport covers planned healthcare journeys rather than emergencies: appointments, examinations, regular sessions, scheduled admissions and returns home. Having key details ready before contacting EMS Ambulance helps align transport with medical appointments.
Plan backwards from when the patient must arrive to determine departure. Provide the exact consultation or examination time rather than only a preferred pickup time. Specify the ward and entrance, as access varies between buildings.
Provide pickup and destination addresses. Feasibility depends on both addresses and timing, not distance alone. Based in Monastir, EMS assesses requests across Tunisia's 24 governorates, with more activity in Monastir, Sousse and Mahdia. Distant journeys are evaluated individually. See service areas.
Specify floor, lift availability and size, corridor width, entrance steps and nearby parking. Describe difficulties accurately. See our guide for patients upstairs without a lift.
Say whether the patient walks independently, needs assistance, uses a wheelchair or requires a stretcher. Mention any accompanying relative. These details help determine the vehicle and crew before confirmation.
Mention a return journey from the outset. Waiting time is rarely known precisely and must be considered. For recurring treatment sessions, provide the schedule to arrange a consistent service. For dialysis, see dialysis transport in Tunisia.
Do not send diagnoses, medical reports, prescriptions or imaging through the website form or WhatsApp. Medical documents should go directly to the responsible healthcare team or between facilities.
Contact EMS on +216 48 024 000 or WhatsApp with both addresses, appointment time and return needs. EMS checks availability and provides a quote before confirmation. A sent or read message is not a booking. Transport is reserved only after EMS explicitly confirms availability, the quote and timing.
The quote depends on distance, vehicle, crew and mobilisation time; there is no single fixed rate. See request a quote and FAQ.
Before calling, prepare:
See medical transport, interhospital transfer and hospital discharge.
EMS is a private planned medical transport service and does not replace public emergency services. For life-threatening emergencies call SAMU first on 190. A coordinator calls back within 10 minutes.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
Contact EMS by phone or WhatsApp with addresses and date. Availability is checked and a quote provided before confirmation.
The exact consultation or examination time, to plan departure backwards.
Large facilities have different buildings and entrances.
Mobility, wheelchair or stretcher needs and accompanying relative.
Yes. Mention it in the first request to plan waiting and return.
Yes. Provide the schedule to organise regular transport.
No. Explicit EMS confirmation is required.
No. Medical documents go directly to the responsible professionals.
Patient transport covers care-related journeys that are not emergencies: a consultation, a test, a regular session, a planned admission or a return home. EMS arranges these and builds them around your medical timetable.
Find out more02There is no single rate for medical transport. The price is built from the actual journey and the resources it requires, which is why we produce a quote for every request.
Find out more03Answers to the questions that come up most often before arranging a transport with EMS.
Find out more04EMS is based in Monastir and arranges transport across Tunisia, with the densest presence along the Sahel coast. Whether a journey is feasible depends on both addresses and on the timing, not on distance alone.
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