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An ill or injured traveller may need to board a flight or reach medical care after landing. Ground transport must be coordinated with the flight schedule.
EMS arranges transfers to and from Monastir Habib Bourguiba, Tunis-Carthage and Enfidha-Hammamet. The booked ticket and airline determine the airport, not distance alone. For Djerba-Zarzis or Sfax-Thyna, contact EMS to assess feasibility. See airport transfers.
Provide date, time, flight number and terminal if known. For departures, plan backwards from check-in with time for formalities. For arrivals, passenger exit time depends on checks and baggage.
EMS provides ground transport within Tunisia only. Flights, in-flight medical escorts, aviation approvals and arrangements in the destination country remain with the assistance company, insurer or airline.
Connect the case manager directly with EMS. Medical documents and approvals must be exchanged with the responsible professionals, not via a public form. See insurers and assistance.
Provide the booked airport, flight date and number, terminal, other address (hotel, hospital, clinic or home), patient needs and assistance contact. EMS checks feasibility and provides a quote before confirmation. See quote.
See Monastir, Sousse, Hammamet, Tunis and service areas. Call EMS on +216 48 024 000 or WhatsApp; a coordinator calls back within 10 minutes. For life-threatening emergencies call SAMU on 190.
In a life-threatening emergency or an acute deterioration, contact the competent public emergency services immediately. A request sent by form or WhatsApp does not confirm a transport booking.
Monastir, Tunis-Carthage and Enfidha-Hammamet; others are assessed on request.
Use the airport on the booked ticket.
Airport, flight date, time, number, terminal, other address and patient needs.
Backwards from check-in, allowing time for formalities.
Allow for passenger exit after landing, checks and baggage.
No, ground transport in Tunisia only.
Connect the case manager directly with EMS.
No, a tailored quote is provided before confirmation.
When a patient has a flight to catch or has just landed, the ground leg has to be coordinated precisely with the flight schedule. EMS handles that link between the airport, the care facility and the address concerned.
Find out more02When a case handler abroad organises a repatriation or a transfer in Tunisia, the ground legs have to fit the medical file, the flight plan and the payment guarantee all at once. Based in Monastir, EMS Ambulance carries out those road journeys anywhere in the country, working to your case file from the first call to the invoice. This page sets out, step by step, how we work with assistance companies and insurers: what to send us, what you receive and who to deal with.
Find out more03For EMS, Monastir is not just one destination among many: it is the city where the team is based, at Office 10 in the Mzali Innovation building, 19 rue Abou Bakr Essedik. Most of our transports start or finish here, somewhere between Fattouma Bourguiba University Hospital, the hotels of Skanes, the airport and the towns of the governorate. This page gathers what you need to know to prepare a private ambulance journey from or to Monastir.
Find out more04Sousse brings together two university hospitals, a strip of hotels running all the way to Port El Kantaoui and a medina listed as a UNESCO World Heritage Site: three settings with very different access constraints. Based in Monastir, the EMS team works regularly in Sousse and the surrounding towns, from Hammam Sousse to Kalâa Kebira, carrying out transfers between facilities, returns home and journeys to the airport.
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